Refund policy

At UrbanSlips.space, we want our customers to shop with confidence. If you are not satisfied with your purchase, we offer a 30-day free return and refund policy.

Return Period

Customers may request a return within 30 days of receiving the item.

Return Eligibility

To qualify for a return:

  • The item must be unused and in original condition

  • The item should be returned in its original packaging when possible

  • Proof of purchase or order number must be provided

How to Start a Return

To request a return:

  1. Contact our customer support team via email

  2. Provide your order number and the reason for the return

  3. Our team will provide instructions for returning the product

Refund Processing

Once the returned item is received and inspected, the refund will be issued to the original payment method.

Refunds typically take 5–10 business days to appear depending on the payment provider.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us immediately so we can resolve the issue as quickly as possible.

Customer satisfaction remains a top priority for us.